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Services and support

Bosch Healthcare provides services to customers to support efficient implementation and management of telehealth services in their organization.

We provide customers with hands-on support to design their telehealth program. Our experience comes from numerous small and large-scale deployments in different healthcare settings, such as physician group practices, integrated delivery systems, homecare agencies, and health plans. We capture this learning in Best Practices.

We also provide on-going support to help our customers’ telehealth programs grow and achieve better outcomes. A dedicated Bosch account manager is available to help our customers overcome challenges.

Clinical services

Our clinical teams work with customers to customize health management programs and support clinical work process change.

Technical support

Bosch Healthcare offers 24x7 on-call technical support for its telehealth systems customers.

Training

Our global training department manages, coordinates and conducts customer trainings using resources from our Implementation and Account Management, Clinical, Training and Customer Support teams within Bosch Healthcare.

In addition to providing onsite training, there are numerous web-based trainings offered each month on all topics and electronic materials are accessible to our customers at anytime.

Analytics and reporting

Reporting requests are evaluated following mutual agreement on data complexity, priority and delivery date.

Reports may include:

  • Customer billing
  • Clinical trials data analysis
  • Data analytics and data management
  • Resource utilization
  • SF-12 quality of life measurement
  • Depression scale
  • Patient satisfaction